Industry: Horticulture

Location: Ravensworth, UK

About the client:

The client is a family run business involved in the production of Bedding and Pot plants and has been established for 50 years. The ‘Watch em Grow’ range of Starter plants, seedlings and plugs was developed at our clients site 20 years ago. The staff are highly experienced in the planting and growing of large quantities of plants and have been with company for many years. We interviewed F.R.D, Director of the business.

What challenges in your business or industry influenced you to look for a solution?

The site has 50Kwh worth of Solar Panels installed. We thought it was strange when we entered a period that should have seen a drop in energy costs due to the offset created by the solar panels, but instead realised that our energy bills were still extremely high. We knew that something wasn’t right.

Did you have a previous solution that could no longer meet your company’s needs? If so, how did your needs change?

The energy solutions we have in place, such as our solar panels, work brilliantly and really help us in terms of carbon reduction. However, the energy costs we were experiencing were not appropriate for our company’s needs, and Smart Utility Management offered a solution that benefitted the business enormously.

Why did you choose our firm over our competitors?

A Smart Utility Management rep came in to enquire about our energy usage and after explaining our situation, offered to help and devise a solution. The rep was very knowledgeable, friendly, and explained the service in a simple, informative way that made sense and allowed me to understand the process from start to finish.

What did you find most attractive about our company and/or solution?

The fact that Smart Utility Management dealt with everything was a big plus for us. It took the strain and hassle out of the situation. The issue that had come to light was handled brilliantly by the rep and also by the professional account management team, who kept me in the loop every step of the way.

What benefits have you experienced from working with us?

The main benefit we were seeking was the lowering of our energy costs. Smart Utility Management managed to achieve, and surpass our expectations significantly saving over £8,000 annually on our energy bills. To us, significant savings like this have a positive impact on every aspect of the business. We’re very grateful for the care and attention the team has shown us through the entire process.