Our team of experienced energy professionals work with our customers to look after their needs and help them find the best price for their utilities. We pride our selves on our no fuss, efficient and effective service helping our customers save money on their bills.

Smart Utility Management take customer complaints very seriously. Our aim is to resolve complaints quickly and transparently.
Our Customer Care Manager will oversee the complaints process. This person is responsible for liaising with you and the relevant parties to ensure the issues you have raised are fully examined and that your complaint is handled in accordance with our process.
All complaints will be acknowledged within 24 working hours. We will endeavour to deal with your matter immediately however, depending on the nature and complexity of your complaint, this will determine the length of resolution. We will always try to resolve your issue within 7 working days.

Complaints should, where possible, be made in writing to the following:
Customer Care Manager, Dunns 3, Bowes Offices, Lambton Park, Chester Le Street, DH3 4AN
Email: customercare@smartutilitymanagement.co.uk | Telephone: 0191 3008544

Once we have fully investigated your complaint we will, where possible, seek to resolve the issue accordingly and the desired outcome. You do have the right to contact the Ombudsman if you are unhappy with the outcome of the investigation.

0330 440 1624